Whether attended as a standalone module or as part of a broader development programme, participants will gain valuable insights and practical strategies that enhance both personal effectiveness and organisational success.

Benefits for individuals include:

• Increased confidence in handling and resolving workplace conflicts.
• Enhanced communication skills to navigate difficult conversations effectively.
• Stronger ability to manage team dynamics and workplace politics.
• Practical strategies for making evidence-based decisions in conflict situations.
• Greater resilience and emotional intelligence in challenging situations.

Benefits for the organisation include:

• Reduced workplace tension, leading to a more positive and productive environment.
• Improved team cohesion and collaboration.
• More effective and fair conflict resolution, reducing escalation and grievances.
• Stronger leadership capability in managing workplace relationships.
• A workplace culture that encourages open dialogue and proactive problem-solving.

By undertaking this course you will also earn CPD accredited by:

ChTC CPD is the trust mark we add to our training to demonstrate the high value of a learning experience for our participants.

CPD is the ongoing process through which professionals maintain and enhance their knowledge, skills, and competencies throughout their careers. Whilst CPD is mandatory only in some industries such as finance, healthcare, law and others, continuous learning on and for work is part of the natural competence development process for all individuals engaged in any professional activity.

It is not about the validity of our professional knowledge; instead, it focuses on our ability to deliver training that enables our participants to achieve their professional goals, but these rely on them being added .