Coaching & Mentoring Within Organisations ‑ ILM Level 5




Course Overview
This course leads to an accredited qualification:
Level 5 in Effective Coaching & Mentoring

Course Summary | |||
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Tutor-led Learning: | 5 days over 2 modules | Total CPD Earned: | 35 hours |
CPD Accredited by: | ChTC CPD | ||
Qualification Registration: | ILM level 5 |
ILM Level 5 Qualification Support Summary | ||
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Supporting Features | Certificate | Diploma |
Group Tutorial Sessions: | 5 x 1 hour duration | 5 x 1 hour duration |
Group Supervision Sessions: | 2 x 2 hours duration | 3 x 2 hours duration |
Advance Your Coaching & Mentoring Practice in Complex Environments
This programme is designed for individuals working within organisational contexts who are currently coaching or mentoring, or looking to step into these roles more formally.
It’s especially valuable for HR and OD professionals, those managing internal coaching or mentoring schemes, and anyone coaching managers or navigating complex organisational systems.
Programme Overview
Delivered over five days in a modular format, this in-depth programme builds both core capability and advanced insight:
- Module 1 (3 days): Develop the confidence, skills, and structure to operate as an effective coach or mentor.
- Module 2 (2 days): Explore coaching in organisational complexity, enhancing your awareness, strategic perspective and adaptive skillset.
Why modular?
To explore the rationale for the ChTC Modular Training Approach - see the below About the programme section - MODULAR FORMAT tab.
Expert-Led Learning
At ChTC, our programmes are grounded in best practice, current research, and real-world application. Our tutors are not only seasoned practitioners, they are active contributors to the field of coaching and mentoring through research, consultancy, and thought leadership.
You’ll be learning from experts who bring both depth and relevance to every session.
After the learning modules, all participants apply their knowledge in practice with real clients, reflect on their experiences, and shape their onward professional development journey.
Accreditation
✔ ILM Level 5 Accreditation in Effective Coaching and Mentoring
✔ CPD Accredited by the Association for Coaching
To achieve certification, participants must:
- Attend all five learning days
- Complete the required coaching or mentoring hours
- Participate in tutorials and coach supervision sessions
Which option is right for me?
One credit typically equates to 10-hours of learning at your chosen qualification level.
A Certificate refers to a qualification size of between 13 and 36 credits and which would take a minimum of 130 hours to complete.
A Diploma is the largest qualification starting at 37 credits and requiring a minimum of 370 hours of study commitment.
Details of the specific unit requirements for each option, may be found under the ASSESSMENT tab below.
Next Available Course
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Duration: 3 Days
12 May 2025
14 May 2025
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Duration: 2 Days
16 June 2025
17 June 2025
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In PersonVirtualBlended
Pricing & Qualification Options | ||
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ILM Level 5 in | ||
Effective Coaching & Mentoring | ||
Option | In Person | Virtual |
Certificate | 1795 | 1620 | Diploma | 1950 | 1775 |
Prices exclusive of VAT |
About the programme
Take a closer look – explore each tab for detailed programme insights!
- Learning Outcomes
- Modular Format
- Delivery Mode
- LMS
- CPD
- OFQUAL
- Assessment
- Tutorial Support Sessions
- Supervision Sessions
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Benefits for individual
- Be able to assess your own knowledge, skill and behaviours as a coach
- Understand the role and responsibilities of effective, ethical coaches and mentors
- Know how to manage coaching and mentoring processes within an organisational context
- Deepen your awareness of how the organisational context affects coaching and mentoring relationships
- Practice your coaching and mentoring skills through participation in observed coaching or mentoring sessions
- Analyse your coaching or mentoring performance in order to improve own ability
- Develop your reflective practice as a coach or mentor
Benefits for employers
- Ensure the individuals developed as coaches and mentors are equipped with the skills, knowledge and understanding they require to operate as safe, effective and ethical practitioners
- Develop a coaching and mentoring culture in your organisation so individuals can thrive and help deliver organisational performance and outcomes
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Rationale for the ChTC Modular Training Approach
Coaching and mentoring are broad and nuanced disciplines. The nature of the work can range from relatively straightforward topics, such as skills development or performance improvement, to highly complex and personal issues, including feelings of imposterism or navigating intricate organisational dynamics.
When supporting clients through more complex narratives, it is essential that coaches and mentors have the knowledge, skills, self-awareness, and insight to engage in a way that is both ethical and psychologically safe for the client, themselves, and the wider organisation.
At ChTC, we believe that the capabilities required to coach or mentor effectively in complex contexts cannot be developed in just a few days of classroom learning. For this reason, all our coaching and mentoring programmes involve working with multiple clients, alongside opportunities for structured reflection, both individually and through formal coach supervision.
Our advanced programmes (Level 5 and Level 7) are delivered in a modular format to allow participants the time and space needed to practice, reflect, and deepen their professional practice over time.
Module dates can be found on each course information card, in the ‘Upcoming Course Dates’ section below.
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Whether you attend in person or join virtually, you are part of a fully live and interactive experience, where your presence and participation are essential.
This programme is accessible in the following modes:
In-person
Our in-person courses are designed to provide an immersive learning experience that fosters direct interaction with instructors and peers. You'll benefit from a dynamic classroom environment where ideas are exchanged freely, hands-on activities reinforce your learning, and real-time feedback enhances your understanding. The personal connections you build in our face-to-face sessions create a supportive community that extends beyond the classroom, offering valuable networking opportunities and collaborative projects. With access to our cutting-edge facilities and resources, attending in person allows you to fully engage with the course material and participate in spontaneous discussions that can enrich your educational journey.
Virtual Classroom
Our virtual classroom brings the quality and engagement of in-person learning to you, wherever you are. Leveraging the latest in online education technology, our virtual courses are designed to be interactive and engaging, with live lectures, real-time discussions, and collaborative activities that mirror the in-person experience. You'll have the flexibility to join from the comfort of your home or office. Our virtual platform ensures that distance is no barrier to accessing high-quality education, with all the tools you need to succeed, including digital resources, virtual breakout rooms for group work, and direct communication with instructors and fellow participants.
Hybrid
Some of our programs offer the same live training to both in-person and virtual participants, ensuring a cohesive and integrated learning experience for all. As we develop our skills in various co-coaching sessions, in-person attendees will have the unique opportunity to coach both online and face-to-face, bridging the gap between traditional and digital environments. This dual-mode coaching experience is invaluable in today's world, where the ability to navigate and excel in both physical and virtual spaces is increasingly essential. By mastering the art of hybrid coaching, you’ll gain practical skills that are not only relevant but critical for thriving in a rapidly evolving professional landscape.
Blended
This flexible learning model allows you to tailor your educational experience to seamlessly fit your lifestyle, offering the best of both in-person and remote participation. With the blended approach, you have the freedom to attend sessions on campus when you can, enjoying face-to-face interactions and hands-on experiences, while also having the option to join remotely whenever needed. This adaptability ensures that your learning remains consistent and uninterrupted, regardless of your location or schedule. Whether you’re balancing work, travel, or other commitments, the blended model empowers you to stay engaged and fully participate in your education on your terms.
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Advantage LMS
Our Learning Management System (LMS) is a user-friendly digital platform designed to deliver, manage and track all your educational and training content in one place.
It streamlines the learning experience by providing a centralised hub where you can access course materials, complete assessments, engage in interactive activities, and receive personalised feedback.
As a participant on a ChTC programme, you’ll receive access to our LMS from the moment you book with us.
Key Features and Functions:
- Update your personal details
- View and manage your enrolled courses
- Download joining instructions and pre-course workbooks
- Access learning resources and materials
- Book support services such as tutorials (additional services may vary depending on your course)
- Upload assignments for marking
- Receive assessor feedback and download your mark sheets
- Track your progress throughout the programme
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By undertaking this course you will also earn CPD accredited by:
ChTC CPDChTC CPD is the trust mark we add to our training to demonstrate the high value of a learning experience for our participants.
CPD is the ongoing process through which professionals maintain and enhance their knowledge, skills, and competencies throughout their careers. Whilst CPD is mandatory only in some industries such as finance, healthcare, law and others, continuous learning on and for work is part of the natural competence development process for all individuals engaged in any professional activity.
It is not about the validity of our professional knowledge; instead, it focuses on our ability to deliver training that enables our participants to achieve their professional goals, but these rely on them being added .
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The Office of Qualifications and Examinations Regulation
The Office of Qualifications and Examinations Regulation (Ofqual) regulates qualifications, examinations and assessments in England.
For your convenience, we provide the related OFQUAL Qualification numbers and links to the gov.uk website where this data is maintained. From that page, the awarding organisation may be confirmed and access to the relevent specification is also provided. -
The CHTC ‘Coaching & Mentoring in Organisations’ programme leads to an ILM Level 5 Qualification in Effective Coaching and Mentoring, awarded by the Institute of Leadership & Management (ILM).
Once you’ve completed both modules, you’ll be registered with the ILM and can begin working towards your qualification.
Depending on your career objectives and time commitment, you can choose from either:
- Certificate: A solid grounding in coaching and mentoring, focusing on core skills, models, and practical application within the workplace.
- Diploma: A deeper, more extensive qualification that builds on the Certificate, including a substantial amount of practical coaching, reflective practice, and strategies for embedding coaching into organisational culture.
Here’s what’s involved:
1. Written Assignment
You’ll complete a written assignment exploring the core principles, skills and practices of effective coaching and mentoring within the workplace. It helps particppants understand how coaching and mentoring support individual and organisational development, while also examining key models, ethical considerations, and the role of the coach or mentor in a professional setting.
2. Practical Experience
Based on the specific requirements your chosen qualification (Certificate or Diploma - details may be found below) you’ll undertake a number of coaching sessions with a number of clients.
3. Reflective Journal and CPD Plan
To complete your qualification, you’ll submit a reflective journal and a Continuing Professional Development (CPD) plan, capturing your learning and growth as a coach.
4. Supervision and Support
Once your practice begins, you’ll take part in Group tutorials and Supervision to support your development.
Understanding Assessment Criteria (ACs)
Each assessed piece of work, including written assignments, is structured around Assessment Criteria (ACs). These criteria break down the required knowledge, understanding, and evidence needed to meet the qualification standards. Full guidance on how to meet each AC is provided both within the course content and on the Learning Management System (LMS), helping you understand what’s expected and how to structure your responses effectively.
Explore the assesment units by qualfication size
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Option 1 - Certificate
- The table below denotes the available units for this qualification
- 4 mandatory units
- All Mandatory units are highlighted below
- A minimum of 16 credits are required to attain this qualifcation
- Learners must undertake at least 18-hours of coaching or mentoring with a minimum of 2 and a maximum of 3 clients
- From the date of your ILM registration, you will have 18 months to complete your assignments
- The estimated Total Qualification Time (TQT) is 160 hours
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What is Total Qualification Time (TQT)?
TQT is the estimated time it takes to complete the qualification, including:
- Pre-course preparation
- Inter-module activities
- Classroom or virtual attendance
- Tutorials
- Coaching/mentoring client sessions
- Reflective journaling
- Supervision
- Assignment writing
- Independent reading and research
- Peer group discussions
Unit Reference Title Credit Value Required Submission Word Count 8588-500 Understanding the skills, principles and practice of effective coaching and mentoring within an organisational context 6 Assignment 4000 - 5500 8588-501 Undertaking effective coaching or mentoring within an organisational context 5 Portfolio Unspecified
8588-503 Reviewing own ability as a coach or mentor within an organisational context 5 Reflective journal & PDP Unspecified
8588-503 Video Recording of live coaching session (45 min) 45 Teams / Zoom minute Video Not Applicable
Developing Practice Through Observation
Why am I recquired to make a video recording?
As part of all ILM Coaching and Mentoring qualifications, as well as the ChTC CMI Coaching Supervision qualification, participants are required to take part in an observed coaching session and receive developmental feedback.
We believe feedback is most valuable after the taught phase of the programme, once your coaching or mentoring practice has had time to grow and mature.
Therefore, our programmes include a requirement to submit a recorded coaching, mentoring, or supervision session, approximately 45 minutes in length. This can either be recorded with a real client (with appropriate contracting in place), or arranged as a co-coaching session with another member of your cohort.
- Option 2 - Diploma
- The table below denotes the available units for this qualification
- 4 mandatory units
- All Mandatory units are highlighted below
- A minimum of 38 credits are required to attain this qualifcation
- Learners must undertake at least 54-hours of coaching or mentoring with a minimum of 4 and a maximum of 9 clients
- From the date of your ILM registration, you will have 24 months to complete your assignments
- The estimated Total Qualification Time (TQT) is 380 hours
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What is Total Qualification Time (TQT)?
TQT is the estimated time it takes to complete the qualification, including:
- Pre-course preparation
- Inter-module activities
- Classroom or virtual attendance
- Tutorials
- Coaching/mentoring client sessions
- Reflective journaling
- Supervision
- Assignment writing
- Independent reading and research
- Peer group discussions
Unit Reference Title Credit Value Required Submission Word Count 8588-500 Understanding the skills, principles and practice of effective coaching and mentoring within an organisational context 6 Assignment 4000 - 5500 8588-502 Undertaking an extended period of effective coaching or mentoring within an organisational context 27 Portfolio Unspecified
8588-503 Reviewing own ability as a coach or mentor within an organisational context 5 Reflective journal & PDP Unspecified
8588-503 Video Recording of live coaching session (45 min) 45 Teams / Zoom minute Video Not Applicable
Developing Practice Through Observation
Why am I recquired to make a video recording?
As part of all ILM Coaching and Mentoring qualifications, as well as the ChTC CMI Coaching Supervision qualification, participants are required to take part in an observed coaching session and receive developmental feedback.
We believe feedback is most valuable after the taught phase of the programme, once your coaching or mentoring practice has had time to grow and mature.
Therefore, our programmes include a requirement to submit a recorded coaching, mentoring, or supervision session, approximately 45 minutes in length. This can either be recorded with a real client (with appropriate contracting in place), or arranged as a co-coaching session with another member of your cohort.
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Tutorials at ChTC are designed to help you successfully complete the assessment and assignment components of your chosen qualification.
Led by an experienced ChTC tutor, these sessions are flexible and can be tailored to suit your personal learning style and needs—whether you need structured guidance or just a space to discuss your progress.
How Our Learners Use Their Tutorials:
✔ Getting started – Receive initial support to organise your thoughts before beginning an assignment.
✔ Boosting motivation – Overcome procrastination and start writing with confidence.
✔ Clarifying requirements – Get help with specific Assessment Criteria (ACs) that may be unclear.
✔ Receiving feedback – Share your work with a tutor or group for insights on its readiness for submission.
✔ Addressing assessor feedback – Discuss feedback on referred ACs and understand how to improve them.
???? Coming Soon! Participants on ChTC programmes will also have access to video tutorials covering key Assesment Criteria (ACs) areas, offering additional on-demand support to aid assignment completion.
Understanding Assessment Criteria (ACs)
Each assessed piece of work, including written assignments, is structured around Assessment Criteria (ACs). These break down the required knowledge, understanding and evidence needed to meet the qualification standards.
At ChTC, our tutorials are here to ensure you feel fully supported and confident in completing your qualification.
Find your inclusive entitlement for this programme below:
Qualification Option Session Quantity Duration Certificate Group Tutorial 5 sessions 1 hour each Diploma Group Tutorial 5 sessions 1 hour each Supervision is a mandatory element of any accredited coaching qualification undertaken with ChTC, but it is far more than just a ‘tick box’ requirement for certification.
Coach supervision is essential to professional coaching practice. It provides a structured space for reflection, discussion, and growth, ensuring that coaches operate ethically, effectively and safely. Supervision offers a supportive environment in which coaches can explore challenges, refine their approach, and enhance their impact.
At ChTC, we see supervision as a vital part of your coaching journey.
By enrolling in a ChTC coach training programme, you’ll gain access to group supervision sessions led by our experienced and highly trained team. You’ll also benefit from supervision time that exceeds the minimum required by the qualification, providing the support, challenge and reflective space needed to grow into a confident, reflective and effective coaching practitioner.
Supervision at ChTC:
✔ Small group sessions for a collaborative and supportive experience.
✔ Each session lasts two hours, providing in-depth discussion and reflection.
✔ Guidance from expert supervisors to develop your coaching skills and confidence.
Find your inclusive entitlement for this programme below:
Qualification Option Session Quantity Duration Certificate Group Supervision 2 sessions 2 hours each Diploma Group Supervision 3 sessions 2 hours each
Upcoming Course Dates
Spring Course
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Duration: 3 Days
12 May 2025
14 May 2025
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Duration: 2 Days
16 June 2025
17 June 2025
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In PersonVirtualBlended
AvailabilityLate Summer Course
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Duration: 3 Days
8 September 2025
10 September 2025
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Duration: 2 Days
13 October 2025
14 October 2025
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In PersonVirtualBlended
AvailabilityLate Autumn Course
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Duration: 2 Days
1 December 2025
2 December 2025
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Duration: 2 Days
12 January 2026
13 January 2026
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In PersonVirtualBlended
Availability